Food Lovers First Privacy Policy

In this notice, “food lover’s market”, “food lover’s market group”, “we” or “us” refers to food lovers holdings (pty) ltd and any one or more of its subsidiary companies.

We will only use your personal information for the purpose for which we collect it as listed below:

• To send you information on promotions, specials and recipes offered by the Food Lover’s Market Group.
• To enable you to access our [name of App] App and utilise the features of our App.
• To assist in resolving your customer queries and complaints.
• To select a competition winner from all competition entrants.

• We collect personal information from you when you subscribe to receive information on promotions, specials and competitions from us. The type of personal information that we collect includes your name, contact number, email address, province you live in and nearest store.
• We collect personal information from you when you download and subscribe to the [name of App] App. The type of personal information that we collect includes your name, contact number, email address, bank account and payment card details.
• We collect personal information from you when you enter any promotional competitions offered by the Food Lover’s Market Group. The type of personal information that we collect includes your name, telephone number and email address.
• We collect personal information from you when you complete and submit a subscription form via our social media channels such as Facebook, Instagram and Twitter. The type of personal information that we collect includes your name, telephone number and email address.
• We collect personal information from you when you use our website. This information is used by Google Analytics to improve our users’ experience and to offer more content that is well-received. Like all websites, the type of personal information that we collect includes the URL you came from, IP address, domain type, browser type, the country and telephone code where your device is located, the web pages viewed during your visit and any search terms you entered on our website.
• We use cookies to collect data about how you use our website so that we can improve and optimise your website experience. A cookie is a small piece of information that is deposited on your computer’s hard drive by you web browser when you use our computer server.
• We collect personal information from you when you contact our Customer Care Department. We collect information that helps us to categorise your query, respond to it and, if applicable, investigate what went wrong. The type of personal information that we collect includes your name, telephone number, email address, store that you shopped at and product that you purchased.
• We use a Facebook generated pixel on our website that tracks whether you are a Facebook user and have visited our website. We use this to create customer target audiences on Facebook.
• We do not collect personal information of persons under the age of 18 without the consent of their parents or guardians. If you are under the age of 18 you must not provide personal information to us without the consent of your parents or guardians.
• We do not collect any Special Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

we may share your personal information with our service providers who are involved in the delivery of services to you. we have agreements in place to ensure that they comply with these privacy terms. we may share your personal information with:

• Third party service providers as described above; and
• Other companies in the Food Lover’s Market Group when we believe it will enhance the services and products we can offer to you, but only where you have not objected to such sharing.

we may also disclose your personal information:

• Where we have a legal duty or a right to disclose such personal information in terms of law or industry code; or
• Where we believe it is necessary to protect our rights.

we may need to transfer your personal information to another country for processing or storage. we will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

you have the right to:

• Ask what personal information we hold about you;
• Ask us to update, correct or delete any out-of-date or incorrect personal information that we hold about you;
• Unsubscribe from any direct marketing communications we may send you; and
• Object to us processing your personal information in any way.

please contact our customer care department should you wish us to attend to any of the above:

customer care department line: 086 000 7728

customer care e-mail: care@fnv.co.za

while we have implemented reasonable security safeguards to protect the personal information we hold about you, we cannot guarantee that your personal information will not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguard.

in the event that we believe that the security of your personal information is compromised, we will seek to notify you of such a breach.

we will only retain your personal information for so long as we reasonably need to use it for the purposes set out in this notice, unless a longer retention period is required by law.

if you have questions about this notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us at the following number/address:

customer care department line: 086 000 7728

customer care e-mail: care@fnv.co.za

by providing us with your personal information you consent to us processing and further processing your personal information as and when required, provided that we will always ensure that such processing is done in a lawful and legitimate manner and in line with this notice.